Understanding Communications Intelligence and Analytics
Although the technology for speech recognition has existed for many years, it has served only rudimentary functions until recently. The technology, wh
Artificial Intelligence in Communications
It wasn’t that long ago that people took it for grated they would speak to another live person when they called the customer service department or the
How AI Promotes Personalized Communication
When people first heard the term artificial intelligence (AI), they couldn’t really grasp what it meant. The Internet was still growing slowly, and pe
Enhanced Business Communications with Artificial Intelligence
Today’s consumers inhabit an omnichannel world. Unfortunately, many companies fail to realize this and force people who consider themselves evolved on
Better Online Communication with Artificial Intelligence
Many people have false assumptions about artificial intelligence (AI) due to the hype they heard about it when it started to become more widely accept
Artificial Intelligence with Heart: Improving Customer Experience through Sentiment Analysis
You might not think that emotion and artificial intelligence (AI) belong in the same sentence. However, a research field has emerged that uses AI to h
How Artificial Intelligence Redefines "Search"
Not making a decision might be the path of least resistance, but it’s making a decision all the same. When you do nothing, things will still eventuall
The Marketer of the Future and Conversational Marketing
The Internet changed the world for marketers 20 years ago and smartphone applications changed it again 10 years ago. Now that conversational marketing
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